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Poor communication from admin team

Posted By cbear565

"Poor communication from admin team"

About: University Hospital Lewisham / Ear, Nose and Throat

(as a service user),

The care received from doctors and ward staff was great. Pity same can't be said for the admin team. Messages left not returned, promises of call backs from doctors not fulfilled, letters supposedly sent never received. Resorted to contacting PALS in order to get a blood test result/medication information.

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Responses

Response from University Hospital Lewisham 6 years ago
University Hospital Lewisham

Submitted on 19/06/2017 at 08:24
Published on nhs.uk at 10:33

Thank you for your feedback.

We are sorry that there has been an issue with communication and that you had to resort to speaking to PALS to get the information you wanted.

We hope that this issue is now resolved to your satisfaction.

Kind regards

Patient Experience Team

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