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Care Opinion

Excellent day surgery experience

Posted By JadeTara

"Excellent day surgery experience"

About: Royal Infirmary of Edinburgh at Little France / Day Surgery Unit

(as the patient),

I was admitted for day surgery at Royal Infirmary Edinburgh and wanted to share my experience.

My initial meetings before surgery with the surgeon and the anaesthetist were very informative. I was made to feel at ease and all of my questions were answered there and then. Surgery went well and as soon as I was awake and moved to a ward, the surgeon came to visit and was immediately able to give ma an update on my condition, which I thought was excellent.

In addition, I think the nursing staff went beyond the call duty in finding me some cheese (my favourite thing! ) to eat when I was having a cup of tea during my recovery.

The level of care I received was second to none and despite how busy the nursing staff were, nothing seemed to be too much trouble. I would like all of the staff concerned to know how much I appreciate their efforts to make me feel comfortable during my short stay.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 18/06/2017 at 11:14
Published on Care Opinion on 19/06/2017 at 11:51

Dear JadeTara

Thank you very much for sharing your feedback with us following your recent surgery at the Royal Infirmary of Edinburgh.

I was really pleased to read how smoothly everything went, from the anaesthetist and the surgeon being able to answer all your questions and putting you at ease; how the nursing staff cared for you, even managing to find you a cheese sandwich.

I have shared your lovely feedback with the staff, who I am sure will be delighted to read your kind words.

I hope you are now well on the road to recovery and thank you again for sharing your experiences with us.

Kind regards

Jeannette

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Response from Gordon Mills, Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC), NHS Lothian 6 years ago
Gordon Mills
Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC),
NHS Lothian

Submitted on 19/06/2017 at 11:28
Published on Care Opinion at 11:51

Dear Jade Tara,

Thank you very much for your kind words. I am delighted to hear that you had a positive experience in one on my clinical areas and that the staff managed to find you some cheese during your recovery.

I hope that you are continuing to recover after your procedure and I will pass on your comments to the team.

Best wishes

Gordon

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