"The administrative system between ..."
About: Watford General Hospital Watford General Hospital Watford WD18 0HB
Posted via NHS Choices
What could be improved
The administrative system between the outpatient reception and the actual outpatient waiting area. When I arrived at reception, everything was fine. I was given my requisite documents etc and told to proceed to Outpatients Waiting Area C. I was not told to do anything with my Outpatients form, simply to wait in that area until my name was called. Obviously this was incorrect: I had to place my documents in a tray on a desk in the Waiting Area to confirm my arrival. So I sat for over an hour without once seeing or observing any signs requiring me to do this: it was only once a kind patient told me that I had to give in my form that I realised my catastrophic error. I finally was seen by my consultant who was clearly annoyed that I had wasted time; after speaking with her she still didn't quite understand my problem, telling me that 'there are signs everywhere' giving instructions for the Outpatients sheet. After a brief appointment I left, searching for these signs: the only ones I could see were tacked onto the front of the desks within each bay. Please make it clear as to what patients must do in order to be seen: no-one wants to be in there longer than necessary. And also, while I recognise my mistake and its ramifications, I do not expect to be treated contemptuously by people who appear to be strangely separate and uninterested in the patient experience.