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"neck and shoulder pain"

About: Darlington Memorial Hospital / Accident and emergency

I was recently taking to the A & department by Ambulance , the ambulance staff were very thorough and kept check on my vital but werent allowed to administer pain relief, arrived at A & E and eventually was taken to a side room and had my bp, ecg and bloods taken, the doctor came and checked what was wrong and at midnight came and told me everything was ok and was fee to go home, Has im unemployed and arrive at the hospital by ambulance and had no medication or money with me enquired how i was suppose to get home was told that the hospital was responsible to get me home because of costs. I understand and sympathise about the cuts made to the NHS , but has i have had a TIA and have COPd and no family members who drive had to walk home to Bishop Auckland by the time I got home had gone nearly 12 hrs without pain relief, had no inhalers so was breathless and my feet were in a lot of pain one of which was bleeding

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Responses

Response from Darlington Memorial Hospital 6 years ago
Darlington Memorial Hospital
Submitted on 23/06/2017 at 16:11
Published on nhs.uk at 16:32


Thank you for providing feedback on your recent experience at the A&E Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for you.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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