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Staff work hard and under pressure...

Story from nhs.uk

"Staff work hard and under pressure..."

About: Royal Blackburn Hospital / Accident and emergency

Staff work hard in a&e and most the time under pressure

Communication is very poor and patients are left sit in cubicles or on beds in corridors due to no beds to transfer them to.

Overall my experience has left me feeling that I would rather not go near the place

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 15/06/2017 at 14:08
Published on nhs.uk at 17:31

Thank you for your comments regarding your visit to the Emergency Department and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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