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Good clinical care, shocking administration...

Story from nhs.uk

"Good clinical care, shocking administration..."

About: Priory Hospital Altrincham

Good clinical care for Anxiety and depression. However the hospital is poorly run. Mistyped letters and prescriptions to my G.P charging my insurance for 3 sessions instead of 2 as they forgot to charge for a session 18 months ago from my previous insurer. If you ring to give feedback or email, no one will ever get back to. Absolutely abysmal. People say the NHS is poorly run. This place is a shocker.

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Responses

Response from Priory Hospital Altrincham 6 years ago
Priory Hospital Altrincham

Submitted on 05/09/2017 at 10:33
Published on nhs.uk at 11:30

We are sorry to hear that you had a negative experience at The Priory Hospital Altrincham. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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