"Why do our appointments constantly change?"

Hi

We have a daughter with a chronic disease who attends multiple appts at the RHSC one of them being for her eyes.

We only require to be seen by the eye doctors once a year but it seems to be the only service who constantly change their appts.

Both my husband and I try very hard to change our shifts around one of us getting to these appts. To do this we need 6 weeks notice. We are struggling to do this with these eye appts because after rearranging our ownl shifts they keep being cancelled. The most current one being within one weeks notice - I do find this very frustrating with very little notice and no explanation.

We have now been sent a current appt for a Sunday - which means this is a waiting list appt, again I dont understand this as we have had several other appts on different days. This happened last year and we get numerous appts sent out and within days they can then be cancelled - Im not sure how you expect working parents or parents who have to sort childcare etc to attend these appts and suspect many people miss them with the amount of appts that seem to be sent out. We in fact missed one last year as the appt had been sent out after the clinic. We also opted in for text messages and received these for other clinics but not for these ones so again the same system doesnt appear to be being used for them all. We would like an explanation to why this keeps happening with these appts and welcome your response