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blackburn hospital A&E worst service ever!

Story from nhs.uk

"blackburn hospital A&E worst service ever!"

About: Royal Blackburn Hospital / Accident and emergency

This hospital needs more polite staff, and more staff overall come in at 12am, still waiting at 7:19 apparently it would take 20minutes for results to come back three hours later and still no time limit eventually being told I have a thousand and one other things to do!, completely arrogant and disrespectful, would not recommend anyone to vist Blackburn A&E, 7 hours 30mins eventually left the hospital complete waste of time and disgrace!

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 12/06/2017 at 14:10
Published on nhs.uk at 14:32

Thank you for your comments regarding your visit to the Emergency Department and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

We aim to discharge or admit patients within 4 hours of booking in.

Sometimes this is not always possible due to the fact there may not be a bed currently available on the requested ward.

We always ensure patients are seen in order of clinical priority in order to deliver safe, personal and effective care and maintain the safety of all of our patients.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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