"Endoscopy procedure 10 June 2017"

I stayed overnight (I live and travel on my own). On arrival at Bramley Ward at 1500, there was no bed - understood, patients often have to be kept in. Eventually (after nearly 3 hours) they found a bed in Harvey 2 Ward and I volunteered to walk there - no problem, as I had stayed there many times before. That was quicker than waiting for a porter and I was wanting to commence my pre-procedure preparation (MovePrep), which should have started at 1500. The staff in that Ward are excellent. On arrival there the Ward staff commenced admission procedures, just in case, because they had not been advised and were not entirely sure what the Dept would need by way of information of and about me.

I am glad that the catering has been moved from Carillion; the catering staff are now much part of the team and have the patient care ethic.

Unfortunately the colonoscopy had to be abandoned after 30 minutes, but the very good Doctor kept me informed all the time. The nurse was also excellent, making sure that I was comfortable etc.

The only problem was the admin between the two Wards and then on the Saturday between the Dept and Ward. On Saturday, having been previously informed that Endoscopy Dept had their own porters quite understandably the Ward staff waited, as did I. However at 0800 (procedure booked for 0830) Harvey 2 Ward staff discovered that Endoscopy did not have porters at the weekend, so a porter was booked. Later whilst waiting for lunch, the Harvey 2 Ward staff realised that there was no discharge plan. So they checked with Endoscopy, who told them that I could go home immediately. None of this was a real problem to me but it could have been to others in different circumstances..