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kendray stroke rehab unit.

Story from nhs.uk

"kendray stroke rehab unit."

My mother was admitted in July 2016 after a severe stroke at the age of 57. Kendray is rated excellent rehab centre, all I can say I would hate to see the worst as I would not rate kendray at all !. 11 weeks she was in and it was disgraceful how staff treated family and patient's. staff nurse very rude and unprofessional. only a handful of staff I would say were very helpful and happy to help if any worries about family member. my mother has made so much progress when she came home and got private rehab she went in kendray bed bond now she is progressing fantastic.

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Responses

Response from Customer Services Manager, South West Yorkshire Partnership NHS Foundation Trust 6 years ago
South West Yorkshire Partnership NHS Foundation Trust

Submitted on 12/06/2017 at 09:07
Published on Care Opinion at 12:03

Thank you for your feedback. I'm sorry that your experience of Trust services has not been positive. We do take all feedback seriously and always seek to do all that we can to respond and learn lessons. If you would like to discuss your concerns further so that these can be looked into and investigated, please contact the Trust's customer services team on 0800 587 2108 or email them at customer.servicesswyt@nhs.net

Response from Stroke Association, Stroke Helpline, Stroke Association 6 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 13/06/2017 at 11:54
Published on Care Opinion at 12:48

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you and your mother. We are the leading charity in the UK changing the world for people affected by stroke.

We were sorry to hear of your mother's stroke and that you feel that not all of the staff offered good care. It sounds as though the hospital is willing to look into your concerns if you wanted to take this matter up with them.

It was positive to read that mother made so much progress when she went home and that she is now progressing so well. If you or your mother have any questions about stroke, our Stroke Helpline is here to help. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday to Friday between 9.00am to 5.00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join TalkStroke, our online forum where you can meet other people affected by stroke and share your experiences.

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