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"No help at all"

About: Bassetlaw Hospital / Accident and emergency

111 told me to go down to a&e so I did. Then had to wait 3 hours to be seen by a doctor who stood arms crossed didn't ask me much about my pain and then claimed they only dealt with broken bones so I led why they called me in then. Is there someone there who can help me. And the doctor said no. So I asked at least give me some painkillers. So another wait until the doctor eventually walked out with some. I couldn't help myself but say thanks for nothing as i was so mad the doctor said they can't help and no one else can. To which he became very angry and shouting at me.

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Responses

Response from Bassetlaw Hospital 6 years ago
Bassetlaw Hospital
Submitted on 16/01/2018 at 14:54
Published on nhs.uk at 16:02


I am very sorry to hear that you were unhappy with your experience in A&E at Bassetlaw Hospital.

We would welcome the opportunity to discuss your concerns further with you and if you would like to contact us it would enable the Trust to look into your concerns. If you feel this would be useful please contact the Trust’s Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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