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NHS going downhill

Story from nhs.uk

"NHS going downhill"

About: Coventry NHS Healthcare & Walk in Centre

Been Waiting for 4hours, still haven't been seen, and people wonder why we go straight the hospital if we can't get a doctors appointment - receptionist is disinterested in your problems with bad manners,

Very disorganised came in with muffled hearing and ears that had been bleeding, headache, and neck pain with short spells of sick and dizziness but was classed as low priority - Pathetic

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Responses

Response from Coventry NHS Healthcare & Walk in Centre 6 years ago
Coventry NHS Healthcare & Walk in Centre

Submitted on 23/06/2017 at 15:48
Published on nhs.uk at 16:33

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and waiting times. If you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

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