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Hi. I would like to make a comment ...

Story from nhs.uk

"Hi. I would like to make a comment ..."

About: Leicester General Hospital

What I liked

Hi.

I would like to make a comment about the receptionists in the Radiography department. They were absolutely brilliant. I had an Ultra scan on my stomach, my appointment was 10-00, which was right on time, to the minute. I came to the hospital by ambulance car, and wasn't allowed anything to eat or drink that morning. At 12-00 I was still awaiting for an ambulance car. They asked me if I would like some sandwiches, they explained that I could be waiting for some time, I said I can't eat sandwiches, I am Celiac, they said what can you eat, I said chips. They phoned someone, and I was delivered a box of chips, and they insisted on paying, what more can I say. They were absolutely brilliant, and extremely efficient. Well done NHS. I can't fault the treatment I have had.

Kind regards.

Walter Fowler

What could be improved

Nothing

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Responses

Response from Leicester General Hospital 10 years ago
Leicester General Hospital

Submitted on 28/11/2013 at 16:37
Published on nhs.uk on 29/11/2013 at 03:00

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. I would like to assure you that the communications team will have passed your comments onto the Radiology department and receptionists at the time :-) We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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