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Sandwell Hospital Urology Department

Story from nhs.uk

"Sandwell Hospital Urology Department"

About: Sandwell and West Birmingham Hospitals NHS Trust

Following

Surgery for prostate Cancer l was referred to Sandwell Hospital West Midlands, Urology Dept . of which l found crowded waiting rooms and appointments that were rushed and extended , my appointments also lacked any form of care or consideration from the consultants regarding the surgery and the problems that l was experiencing , l felt that l was just a number that they had to get rid of me asap. At my request l have been referred to another hospital by my GP to continue with my treatment .

Very pleased with my GP and the help he has given me ..

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Responses

Response from Sandwell and West Birmingham Hospitals NHS Trust 6 years ago
Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 08/06/2017 at 09:27
Published on nhs.uk at 10:33

Thank you for taking your time to write us this feedback. I am sorry to hear that you did not feel welcome when you visited our Urology Department. What you have described is certainly not the standard of care that we aim to provide. I will share your feedback with the Urology Department so that the team can learn about it and improve the service. Thank you and I wish you well. Chief Executive, Toby Lewis.

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