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"Can't get through to anyone"

About: Bpas (merseyside Clinic)

Tried for a full day to get through to someone after over 2 hours on hold and going online requesting the call back service for every time they had that day no call back I finally spoke to someone at 10pm to be told to phone back tomorrow as they couldn't help ???? so how does the24 hour service work I'm beyond upset feel like I've wasted a day is it going to be the same tomorrow at what's already an upsetting time I feel let down by the service provided.

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Responses

Response from Bpas (merseyside Clinic) 6 years ago
Bpas (merseyside Clinic)
Submitted on 19/06/2017 at 10:23
Published on nhs.uk at 10:34


I am very sorry that you experienced difficulty contacting us. I would really like the opportunity to investigate this matter, so if you would feel comfortable speaking with me, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org

Kind regards, Pam Field.

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