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I was treated in a pleasant, courteous way

Posted By Walter C

"I was treated in a pleasant, courteous way"

About: University Hospital Wishaw / Clinical haematology

(as a service user),

From the consultation with Dr Thomas all the way through my treatment of 10 visits I was always taken on time and treated in a pleasant, courteous way.

A thank you to Kirsteen, Ellyse and Claire for doing their job in a professional manner.

Also thanks to the helpful staff on the Reception desk.

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Responses

Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 6 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 07/06/2017 at 11:06
Published on Care Opinion at 11:06

picture of Mhairi Simpson

Dear Walter C,

thank you very much for taking the time to provide us with your feedback. We are always keen to hear about the experiences people have of our services. It is important for us to understand what mattered to you during your visits so it is good to know that you were taken on time and treated in a pleasant and courteous manner.

I will ensure that your feedback is shared with Dr Thomas, Kirsteen, Ellyse and Claire as well as the Senior Charge Nurses responsible for the clinical areas.

thank you again

Mhairi

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