"Total lack of communication and compassion"

A family member was admitted to A&E last week. He has terminal cancer and had fractured a hip. It took 36 hours before his pain was controlled. Seeing someone in almost constant agony for so long is totally unacceptable. We asked a nurse in A&E for a pillow and was told we don't have any as no one returns them to us. We asked the same nurse to adjust the bed, the nurse was unhappy about helping and then pressed a button sending the back rest crashing down , this caused excruciating pain , jolting the fracture. We kept asking for information and pain relief and was met with unsympathetic and inaccurate answers. In the past I have witnessed hospitals that are busy and under resourced but have always found staff to be dedicated and helpful. This week I witnessed incompetant and uncaring staff at a time that my family member needed their help. We are professional, polite people and were met with rudeness and indifference.