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Endoscopy

Story from nhs.uk

"Endoscopy"

About: Fairfield General Hospital

HI I took my 84 year old ( very nervous) mum to your unit on Friday 2 June AM.

the whole experience was wonderful, all thanks to the staff.

special thanks to the lovely member of staff ( light purple uniform ) who took mums history and details. This member of staff was lovely and completely put my mum at ease. Though mum is a bit doddery and also hard of hearing, this member of staff took their time to explain things. Their bedside manner is lovely.

the nursing team who did the procedure were also lovely. Mum was full of praise for them.

Lastly a nice nurse who dealt with her aftercare. This nurse made us both a cuppa then took time to fully explain things to mum. The nurse's whole manner was professional yet caring and compassionate.

Im a nurse Manager at SRFT and I am proud of both our NHS and the care my mum got that day

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Responses

Response from Fairfield General Hospital 5 years ago
Fairfield General Hospital

Submitted on 11/07/2018 at 15:36
Published on nhs.uk at 16:06

Thank you for taking the time to share your experience and that of your Mother’s.

It is pleasing to learn that your Mother experienced excellent care, kindness and compassion during her attendance.

I know that our staff work hard to provide the best service, so it is reassuring that they have achieved it for you and your Mother.

Your kind comments have been shared with the staff within the Endoscopy Department.

Regards,

Head of Patient Experience

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