"36 weeks and no date just wait for call"

Every appointment at the hospital for this pregnancy I have had a problem. But after being told they have changed the system on how they book csections but we were re assured that on the 36 week scan we would have a date. Well no all I got told was we will call you by Friday. It's Monday. I have no idea who I am seeing next I don't even know if I need another apppointment before the c section. I know absolutely nothing. And what happens if they don't call which wouldn't surprise me by the lack in communication at that hospital. I have had 2 kids at Ipswich hospital but in a space of a year it has gone down hill badly. Wrong times appointments and rude rushed staff. I can only hope they are better after my child is born