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"Unacceptable and controlling"

Went to a assessment to be an inpatient. Meeting was with the ward clerk who does all the admissions and beds etc and a nurse. Ward clerk was very unprofessional in their manner very controlling and came across very aggressive . Meeting was very uncomfortable around them and really felt they could become very aggressive if they had the chance if you were a inpatient and upset them. They had the cheek to say I couldn't have a Solicitor present. Said that a full search would take place every time you left ward and when you return. Found that very degrading for anyone to be search if they experience any kind of abuse. The ward clerk said no cigarettes were allowed to be bought in as no smoking hospital which felt like they were taking your rights away as you can go out of the hospital to smoke like other hospitals. This unit has the cheek to make you sign a contract about your behaviour on ward but they tell you if you don't sign you can't be on their ward. But they don't want you to have legal representive. Was also shouted at by ward clerk that it their ward they would chuck you out if behaviour was not to their standards. How can they treat people who have an ed and use food as control. This unit needs to be investigated by people in a higher rank. This unit is still treating patient as it a asylum or like they are in prison.t

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Responses

Response from Bethlem Royal Hospital 6 years ago
Bethlem Royal Hospital
Submitted on 08/08/2017 at 11:18
Published on nhs.uk at 14:33


I am very sorry that you had a negative experience of our services and for any distress this may have caused you. We have contacted the inpatient services at the Bethlem Royal Hospital and asked them to look into your concerns and how they might be addressed.

In the meantime if you need any further support please do not hesitate to contact the Patient Advice and Liaison Service either by email PALS@slam.nhs.uk or by telephone 0800 731 864 (select option 2)

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