About: Leicester General Hospital Leicester General Hospital Leicester LE5 4PW
Posted via nhs.uk
What I liked
What could be improved
correct information should have been given
I phoned on Sat to check on a patient due to have his surgery the day before. First I was trs to the Infirmary when I phoned the General. I phoned in and went thru' the lengthy process again and eventually reached the ward where I was was told he'd had surgery 'several days before' - that was not possible. Then that he hadn't had it all and that he was fine and I could come to visit. I was driving up from London. As I set off I discovered via a well-timed phone call from a relative that he had in fact had the surgery the day before, was on morphine and hallucinating, he would not have recognised me if I'd arrived. He was very far from fine. I would have wasted an entire day on a fruitless journey. How difficult is it to give a relative correct information?