"Complete shambles"

I will start off by explaining my initial situation; I was taken in for my scan at 11:30 on Thursday morning and was only expecting to be scanned at around 8 weeks, however, I was scanned at 13 weeks and 2 days. I was very shocked at this discovery and felt that this news was a bit harder to swallow, even though I was still completely sure of my decision, it did feel slightly more emotional than I had initially expected. (I did later discover at the Manchester centre on Saturday the 4th that the person at Leeds had in fact scanned me wrong and that I was 12 weeks gone, not 13 which as you can imagine has only angered me further. However, this was in no way my main issue) My main issue was that the nurse who had scanned me clearly should have known that due to this being my first pregnancy and me being so far along in my gestation that I would need my cervix softening before the procedure, me being completely oblivious didn't know this sort of information and thought the procedure would go along as I had previously expected it to. The nurse did not inform me of this information when they had scanned me so I only found this out almost 4 hours later when it was already too late to prep me, which leads me on to the second part of my complaint.

At this point at nearly 4 in the afternoon I was called out to speak to someone who I assume was in a managerial position but this was in no way portrayed in the manor that I was dealt with. I was told, 4 hours after my scan, that I could not have the treatment as they had failed to prep me and failed to even realize that I would need prepping. I was devastated as I thought that my ordeal would have been over and done with that day and I could start to move on especially with my new knowledge of how far gone I was, I absolutely did not want to have to wait even longer for a procedure that I was told would be happening on that day. It only got worse from there. I have never been more disgusted by the way that I was treated. With not even an ounce of sensitivity or professionalism, they had me in the reception area in front of everyone openly talking about it even saying how far gone I was in my gestation and the sort of procedure I needed for everyone around me to hear while I was stood in absolute floods of tears. They basically told me it was "tough" and that it wasn't their fault and that my only option would be to have the procedure at a later date, they were very blunt and I felt extremely uncomfortable. It was so much information for me to take in and my mind was frazzled, there was no sympathy surrounding the situation what so ever they were just pressuring me for a decision right there in front of everyone for what I wanted to do next when all I wanted was for it to be over.

I had not eaten or drank anything for the entire day, I was exhausted and emotional, embarrassed and made to feel like it was my fault for not knowing how far gone I was in the first place. I have never been so disgusted in my life.