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Poorly little boy bank holiday weekend may2017

Story from nhs.uk

"Poorly little boy bank holiday weekend may2017"

About: Royal Blackburn Hospital / Accident and emergency

Visited the accident and emergency department on Saturday morning, with our grandson , the staff at reception were brilliant, even thought we could not recall half the information the person asked for , they were very patient, didn't make us feel uncomfortable at all, they were very calm but caring, sent us through to stage two, very quickly staff were at hand to help us, a doctor arrived within 10 min examined our grandson and told us what they had diagnosed as the problem, they passed instructions to the two lovely staff nurses who helped all the way through, giving help and watching over him for the next 90 min, stage three was to give him more medication and carry on observing his condition, and then the news we were waiting for, you can take him home, with some guidance information for the next few days,. We were amazed at how quickly the medication worked and the speed the staff worked to.

You are an amazing team.......

Thank you

Julie and Matt

Xxxx

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 02/06/2017 at 15:41
Published on nhs.uk at 15:33

Thank you so much for your feedback regarding your grandson's recent treatment on bank holiday weekend May 2017 in the Accident and Emergency Department at the Royal Blackburn Teaching Hospital, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care and treatment your Grandson received from all of the staff.

I will ensure your comments and thanks are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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