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"Reassuring"

About: Glenfield Hospital / Breast surgery

I recently visited the breast clinic at Glenfield hospital after being referred by my doctor. understandably, I was very nervous and worried about it.

The staff were fantastic and I couldn't praise them enough. I think they saw how nervous I was and did a great job to put me at ease. I really liked my consultant and after what they originally thought the problem was didn't show up on the scan, they didn't just dismiss and send me home without an actual answer, they did further tests to make sure. This really reassured me as I'd read other people's experiences that had similar issues to mine, had been sent home without an actual answer. I wouldn't have been able to sleep if that had happened to me.

The first visit was a lot faster than I thought it would be too, which was great. I thought I would be stuck in a waiting room for the majority of the time there, but within 10 mins I was seen for my original assessment with the consultant and it was no longer than that in between each test/appointment. I got out quicker than I thought and didn't feel exhausted from just sitting and waiting all day. In and out in a couple of hours.

Thank you to all the staff there, you do a fantastic job and I want you to know how appreciated it is.

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Responses

Response from Glenfield Hospital 6 years ago
Glenfield Hospital
Submitted on 06/06/2017 at 11:58
Published on nhs.uk at 12:31


Dear reviewer, thank you for leaving a review for Breast Care at Glenfield Hospital.

We are delighted to hear that you had such a positive experience and that you found our staff friendly, caring and supportive.

They do appreciate that patients are nervous but we are glad that your specific case was handled well, and additional tests were undertaken in order to give you peace of mind.

We are also pleased to hear that you did not face any delays with your appointments/tests.

Your comments are very much appreciated and will be circulated to the teams involved in your care.

Best wishes, Communications Team, Leicester's Hospitals.

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