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"I Discharged Myself"

About: Faversham Cottage Hospital

I was moved to Faversham Cottage Hospital for apparent "rehabiltation" after a major operation on my foot at QEQM hospital Margate. I arrived at 9pm at night. The ambulance delivered me and a nurse came to collect me. The nurse did not speak to me. I was pushed in a wheelchair to a bed in the ward and without speaking the nurse started to rummage through my personal belongings. When asked what the nurse was doing the nurse replied that they were looking for my medications. I informed the nurse that I was self medicating except for my pain relief. I still did not know who the nurse was, no enquiry as to who I was or about my condition. I found this treatment to be completely unacceptable, a total lack of respect. I am a retired nurse so I know what I am talking about. I had an inappropriate mattress on the bed (air mattress for a person who cannot move around). I asked for a normal mattress. After a lot of huffing and puffing I finally got the mattress changed. Still no conversation or any introduction. I was fuming. I had not eaten all day as I had been waiting for transport and I asked if I could have something. I was informed that the kitchen was closed. An elderly lady patient offered me a biscuit! I observed the staff's attitude to other patients on the ward and I was not happy about that either! I asked not to be settled next to a boiling hot radiator with the windows shut because I have a chest condition. I was informed that the window could not be opened as there was a 90 year old lady in the ward. The 90 year old lady spoke up and said "I don't mind if the window is opened". Next thing that happened was the blinds were slung back and the window opened and the blinds were closed, it was done in a manner that indicated that I was being a big nuisance!

I was left that evening with nothing to eat. My computer was plugged in but no one told me that there is no WIFI, I was just left to find out. At lights out still no one had come to talk to me, so they didn't know who I was and I certainly didn't know who they were. I was very upset and I rang home and told my partner to collect me.

In the morning there was no attempt to talk to me about anything and there was a further incident of unacceptable behaviour that was outrageous. I washed and dressed and asked to be taken to the sisters office where I reported my concerns. I left later that day and I had no proper facilities at home to accommodate me but at that stage I couldn't have cared less.

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Responses

Response from Faversham Cottage Hospital 6 years ago
Faversham Cottage Hospital
Submitted on 06/06/2017 at 09:47
Published on nhs.uk at 12:31


Dear Phoebe

We were very sorry to read the review of your experience at Faversham Cottage Hospital.

Your review says 'Visited in March 2016. Posted on 31 May 2017'. The staff at the hospital would very much like to investigate the issues you have raised.

If you would like this to happen please can you contact our Customer Care Team (details below) with more information about you and your stay.

Regards

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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