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Took their time to communicate with me clearly.

Posted By Mosesal

"Took their time to communicate with me clearly."

About: Western General Hospital / General Surgery Western General Hospital / Minor Injuries Unit

(as the patient),

Fell off my bicycle, and broke my wrist. Went to Western General Hospital. Was seen, accessed and X-rayed promptly.

They were very good with me as I'm deaf and lip reader, they took their time to communicate with me clearly.

I was put in a cast and came back the next day for a operation, I was one of the first to be operated on, within the hour of arrival after a couple of careful and thorough assessments, and my needs and specifications for example how did I would like to be woken up considering I'm deaf.

The operation went smoothly, the Orthopaedic surgeon did an outstanding job, she did warn me the risk of infection, nerve damage and weakness/stiffness. Thankfully. My wrist is brand new!

Did a few weeks of physiotherapy, back on bike!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 14/06/2017 at 17:18
Published on Care Opinion on 15/06/2017 at 09:41

Dear Mosesal

Thank you very much for sharing your feedback with us following your recent bicycle fall.

I am so pleased to hear how the staff took their time to communicate with you as can only imagine what an anxious time this must have been for you. I am delighted to read that all went well with your operation and that you are now recovered to be able to be back on your back.

I have shared your feedback with the clinical team, who I am sure will be delighted with your kind words.

Thank you again.

Kind regards

Jeannette

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Response from Fiona Churchill, Clinical Nurse Manager, General Medicine and RIDU Western General Hospital, NHS Lothian 6 years ago
Fiona Churchill
Clinical Nurse Manager, General Medicine and RIDU Western General Hospital,
NHS Lothian

Submitted on 15/06/2017 at 10:08
Published on Care Opinion at 10:26

Dear Mosesal

I am so glad you had a good experience when you attended the Minor Injuries Clinic and I am pleased to hear you are making a full recovery. I will pass on your feedback to the staff who helped you

BW

Fiona Churchill LNP

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