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"Facilities at Worcester hospital"

About: Worcestershire Royal Hospital / Maternity care

(as a service user),

Our local hospital in Redditch have had their delivery suite for births closed and moved to Worcester (about 40 minutes away). We have been in for 4 days so far, 2 of which waiting to go to the delivery suite to have waters broken. We are not an emergency case, but why should we become an emergency to get what we need? The mid wife team are good, but it is frustrating being pushed back on an hourly basis without being informed.

During the 4 days there are a number of facility problems that we've spotted. Toilets are not checked regularly, the counters have all been at 0 hours for the last 4 days.

The two downstairs disabled toilet and baby changes were both blocked with stinking faeces and toilet paper. It was absolutely disgusting with wet floors.

In the restaurant, a patient due to have an operation the following day came down to inform the staff that there was mould in her salad. I felt that the person behind the counter did not record or register her complaint sufficiently enough to prevent the problem happening again.

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Responses

Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital
Submitted on 10/08/2018 at 15:45
Published on nhs.uk at 16:06


Dear Sir,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 34853.

Regards,

Patient Experience Team

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