"Staff attitude"

About: Hillingdon Hospital / Maternity

(as the patient),

I attended recently as I'm under the care of the antenatal team

I saw the nurses all standing around laughing joking chatting while the area was dirty and smelly

I heard nurses arguing on phones inside their offices and then storming around the place which I find disgraceful

No one bothered to see to my own needs and after Persuing the staff member behind the desk then I was seen

I would like to see a friendly face rather than a stern angry one

I feel that there is no order in place and it's the same most times I attend.

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Responses

Response from Hillingdon Hospital

Thank you for your feedback. As manager of the Antenatal clinic I would like the opportunity to discuss this further with you and would encourage you to contact me via our Patient Advice and Liaison Service (PALS). PALS can be contacted by email: thh-tr.pals@nhs.net. We are sorry your experience was not a positive one and I will feedback your comments to the team to help improve our services for the future.

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