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Great experience overall!

Posted By tara117

"Great experience overall!"

About: Norfolk Community Health and Care NHS Trust / City reach health services

(as the patient),

Called at 9am to book an appointment to have my contraceptive implant removed. Got given a cancellation that day for a consultation. The nurse was absolutely amazing, and because I was early she removed my old implant and put a new one in after the consultation due to having enough time, saving me from booking another appointment. She was friendly, professional and made me feel welcome. Great experience overall!

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Responses

Response from Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust 6 years ago
Christine Little
Patient Experience Lead,
Norfolk Community Health and Care NHS Trust

Ensure the patient, carer or family member voice and experience is heard, acted upon and used to help services know when care and treatment works well and where it can be improved.

Submitted on 09/06/2017 at 14:52
Published on Care Opinion at 15:57

hello tara117

Sorry it's taken a few days to get to reply to you! Thank you for your lovely feedback about attending City Reach Services. Great to know that you got a cancellation and got good treatment. We have made sure the service has received your feedback.

kind regards

Christine Little. Patient Experience Lead

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