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"Myomectomy at Day Surgery Centre -- kind and..."

About: Homerton University Hospital / General surgery

As I suspect many of those propelled to leave reviews do so for bad reasons, not good, I wanted to give an honest and positive review of the Homerton Hospital Day Surgery Centre.

My myomectomy and laparoscopy started out very rocky, and was a difficult experience -- but the kindness and warmth of staff, from nurses to surgeons, made a potentially unbearable experience a much better one. I can't thank them enough for their care.

My surgery was originally scheduled for two Thursdays ago in the Surgical Centre, but after waiting all day in a gown unable to eat or drink, I was told it needed to be rescheduled due to the operation before me taking much longer than expected. This could have ended quite horribly, but as promised by staff, Homerton bookers slotted me in for a week later, the Thursday after, and I was the first surgery that day in the Day Surgery Centre.

On the day of the surgery, myself and my family were blown away by the kindness and good nature of the nursing team -- especially the head nurse who cared for all of us with such professionalism and warmth. From anaesthetists to surgeons to nurses, I felt lucky to be cared for by such a good team. I would like to thank the NHS from the bottom of my heart for making the experience of surgery much less traumatising than it could have been.

The hard work and sacrifices of your staff in the face of continued funding cuts is heroic, and I would like to commend all involved in the Day Surgery Centre for their efforts to make us comfortable when we are there. It makes a massive difference for each of us.

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Responses

Response from Homerton University Hospital 6 years ago
Homerton University Hospital
Submitted on 30/05/2017 at 17:13
Published on nhs.uk at 16:33


Thank you for taking the time to tell us about your positive experience at our Day Surgery Centre.

We are sorry to hear that your first appointment was cancelled when you were all prepared but glad to hear it was rebooked so quickly.

We are pleased to hear about the high standard of care you received. Your feedback has been passed to the team who will be delighted to hear the difference their care made to your experience of surgery. If you have any further feedback, comment or query you can contact our Patient Advice and Liaison Service (PALS) on tel. 020 8510 7315, or text 07584445400, or email PALS.Service@homerton.nhs.uk

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