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"Still waiting to see specialist"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as the patient),

My accident happened in May 2016. That day on attending A&E I was treated by a nurse that I found rude and abrupt. I was discharged non-weight bearing with no crutches. I then had to buy a set of crutches to be able to move. I returned to A&E a few weeks later to be given an appropriate set of crutches and a moon boot.

It is now a year later and I am still in a moon boot and on crutches! ! !

I have lost my company car, my job due to my inability to walk without crutches, I cant go out on my own because I am scared of falling due to the instability in my ankle and I am being treated for depression.

The worst thing is that I have missed valuable time with baby who was only weeks old at the time of my accident.

I was told that I would see a specialist in April. Since keeping in contact with their secretary this has changed to June and today I was told I now would not see her to August. I find it appalling that there only seems to be one specialist who can see me. My Gp has written a letter to explain the pain that I am in and I myself have written a letter of complaint with no success except a letter detailing the waiting times. I wonder what I will lose next while waiting patiently to be seen. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 30/05/2017 at 20:12
Published on Care Opinion on 31/05/2017 at 13:03


picture of Lise Axford

Dear Mr G

I am very sorry to read about your experience within A&E and your ongoing care. It has certainly been a very difficult time for you and I would like to be able to provide some assistance. I would therefore like to ask you to call patient affairs on 01355 585325 so that we can discuss in more depth.

I would like to apologise that you have had such a negative experience. I hope to hear from you soon.

Best wishes

Lise

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