This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wonderful Treatment"

About: Russells Hall Hospital / Trauma and orthopaedics

On the 11th May 2017, I was admitted to Ward B1 for hip replacement surgery. I was obviously a little bit worried, not about the operation itself, but just the whole hospital experience.

Well, I need never have worried.

From the moment I was admitted to the ward, staff explained everything to me, the lay out of the ward, bathrooms, toilets etc, and also explained the routines.

I was visited by the anaesthetist and my surgeon before my op, and procedures explained, and given the chance to ask any questions.

Porters took to me the theatre at 2pm, and were so friendly and put me at my ease. The anaesthetist came and once again explained what was going to happen.

Next thing I knew it was 4:15pm and I was in recovery, where a lovely nurse was monitoring me.

I was taken back up to the ward, and staff made certain I was comfortable.

Nothing was too much trouble for any of the staff, as soon as help was needed they were there. They all went about their work with cheerful dispositions, and never made anyone in my ward feel like we were any trouble.

Physios came and assisted me next day, and provided lots of information , all done in a caring manner.

I can honestly say that I have never in my life known such kindness and helpfulness, from the domestic staff, right through all the staff teams, to the theatre staff and my surgeon.

I did everything that was asked of me, and was discharged after 48 hours. Amazing.

From the moment I entered that operating theatre, my pain went, and I am now pain free, which is so unbelievable. I at least expected some discomfort from the site of the op, but I have had nothing, and am doing so well.

Our NHS has to be the finest, and Russells Hall hospital rates so highly in my mind.

Thank you so much to everyone who cared and supported me throughout my procedure, I am truly in awe of you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital
Submitted on 09/06/2017 at 13:40
Published on nhs.uk at 14:31


Thank you, Rosemary, for posting such glowing feedback about your experience of ward B1 and our theatre teams. It is fantastic to hear how impressed you were with the care and treatment you received from our staff throughout your stay and that they were able to put you at ease.

Communicating with our patients is really important to us, so we are pleased to know that all staff, on the ward kept you fully informed and involved in your procedure and treatment. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you during your stay. We would like to wish you all the best with your recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k