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Ambulance Man who was amazing!

Posted By US3

"Ambulance Man who was amazing!"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Steve came to our house at about 5pm on 21st May. My little fella had mild symptoms to a degree, of struggling to breath, temperature and breath pains. Steve was amazing, so very caring and his assessment concluded that oxygen levels were low and my little fella should go over to the RUH. Steve was so professional, kind and caring. If you can pass the message on to Steve, that my child had pneumonia... he was quite sick with a 'bad' case and spend three days in hospital but is now bouncing off the the walls back at home having gained some of his energy back. So thank you for reading the signs, and thank you for taking your time - as mum I am astonished with the diagnosis and how marginal it was to pick up. THANK YOU: ))

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital

Submitted on 30/05/2017 at 15:51
Published on nhs.uk at 15:32

Thank you for taking the time to post your comments regarding your experiences.

The service member you are complementing does not work for the Royal United Hospitals Bath, he will be employed by South West Ambulance Service.

Should you wish to make direct contact with SWAS you can do so through the following link: http://www.swast.nhs.uk/say-thank-you.htm

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 31/05/2017 at 10:40
Published on Care Opinion at 13:15

Dear US3,


Thank you for taking the time to share your story. I am happy to hear that your son is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your son's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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