Mersey Care JA suddenly stopped caring for my relative without any explanation. They didn't inform me the care had stopped & I only realised this when a new carer arrived for their regular call out time from a different care agency.
I rang the manager of MCJA who said they were short staffed & could no longer fulfill the contract. I don't feel I have ever received an honest answer from MCJA about the matter & was additionally upset when I saw a MCJA carer take on a new client over the road in the same week or two.
When I have tried to arrange meetings with MCJA, they have either cancelled at the last minute or not turned up. I worry about the impact this type of management has on other vulnerable clients who do not have family members to stand up for them.
Myself & my relative liked the MCJA carers & thought they provided the best care out of MCJA & other care agencies we have experienced.
I have since heard from various MCJA carers that they are not short staffed. I feel let down by MCJA who I feel like would be quite happy to see me & my relative forgotten.
"lack of communication"
About: Merseycare Julie Ann Ltd Services Merseycare Julie Ann Ltd Services L17 9PW www.mcja.co.uk
Posted by Lynst9 (as ),
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