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Care Opinion

poor service

Story from nhs.uk

"poor service"

About: Medway Maritime Hospital / Cardiology

had better service from military hospitals than medway rude arrogant cant meet appointment times keep you waiting and get your records wrong

then keep you waiting while they try to sort things out mean while I have to pay more car parking charges to them

but they don't take any notice of complains just fob you off

might get a response in the next 12 months from some jumped up PR person

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Responses

Response from Medway Maritime Hospital 6 years ago
Medway Maritime Hospital

Submitted on 24/05/2017 at 13:25
Published on nhs.uk at 14:31

Thank you for your feedback. We are very sorry that your experience was not a positive one on this occasion and we would like the opportunity to hear more about your concerns so that we learn from your poor experience of our services.

If you would like to discuss your concerns further please do not hesitate to contact our PALS (patient advice and liaison service) team on 01634 825004 and they will be happy to assist you.

kindest regards,

The Patient Experience Team

Medway NHS Foundation Trust

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