This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent, compassionate and professional care"

About: Derriford Hospital / Older people's healthcare

I am also sending a letter to the Chief Exec to thank all the staff in A&E, on Thrushle ward and on Hartor ward who cared for my brother in law, who was taken ill whilst visiting us in Cornwall and admitted into Derriford for a couple of weeks whilst waiting for means of repatriation back to France. My niece, on a visit to her father said something like: "In France, the decor would have been more attractive, he would have been guaranteed a room of his own, but the staff would have been officious, less present, and he would not have had the same degree of friendliness and care". This is proving right in the hospital he was transferred to in Brest. Well done Derriford and a big Thank You!

Servane Trefusis

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Derriford Hospital 5 years ago
Derriford Hospital
Submitted on 05/06/2018 at 21:18
Published on nhs.uk on 07/06/2018 at 03:39


Dear Servane Trefusis

We make every effort to provide the highest standard of care and treatment at all times, it is very much appreciated that you have taken the time to write and tell us of your experiences.

A copy of your kind words was sent to the service line manager to share with their team.

Letters of support , such as yours, are very important to our staff and I thank you for taking the time to contact us.

Jayne Glynn, Patient Experience & Engagement Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k