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"My daughters struggle with BPD"

I feel very very let down by Christchurch and Southbourne CMHT. This runs right across the board from the reception staff to the Psychiatrist.

I feel my daughter has been left high and dry by them. Broken promises of treatment which we waited for for over 2 years. Follow on treatment non exsistent. Many phone calls not returned time and time again.

A crisis team when called disputed her diagnosis and told her the treatment she was waiting for would not work. They stated she was in her flat warm and dry so what was she feeling suicidal about!. They suggested she took up baking! No wonder she is reluctant to use them again when she feels desperate and alone and feels death is the only answer.

When admitted after having taken an overdose she was sent home in the middle of the night alone with no real follow up care and concern.

When taken to an out of area hospital after police had to break into her car to get her out she was sent home alone the next day with promises that the Christchurch and Southbourne CMHT would visit her at home. I knew this would not happen and told the discharging team this but they promised. Of course it didn't happen.

Now again waiting for more treatment we have waited months and months with very little support in between and very little guidance and empathy.

Every step is a battle.

It's unkind and unacceptable and people's lives are being made worse because on top of their illness they are faced with an uphill struggle to get the help they deserve.

I realise services are stretched and we have been happy to wait our turn but there has been very very little empathy or support for my daughter and myself.

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Responses

Response from CMHT-a Xchurch & Sbourne 6 years ago
CMHT-a Xchurch & Sbourne
Submitted on 24/05/2017 at 14:50
Published on nhs.uk at 14:31


Thank you so much for taking the time to share your feedback with us. I have forwarded your comments to the Service manager for Community Mental Health Services at Fairmile House who will share this with the staff. We are keen to investigate your concerns further. The Service Manager has therefore asked that you contact our PALS department (01202 277024) or himself directly (Steve Jones on 01202 639560), for a further discussion.

With best wishes,

Agnes Grip, Patient Experience Facilitator

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