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Care Opinion

Taken on time and fully assessed

Posted By DKS

"Taken on time and fully assessed"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Out of Hours

(as the patient),

Call into nhs24 was assessed by a nurse -they arranged care at the local ooh - taken on time and fully assessed by an other nurse lynette who called ahead to medics in kirkcaldy victoria hospital for further assessment - on attendance was taken onto ward where tests were carried out and diagnosed with pe.

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Responses

Response from Lisa Cooper, Head of Service, Primary and Preventative Care, Health & Social Care 6 years ago
Lisa Cooper
Head of Service, Primary and Preventative Care,
Health & Social Care

Submitted on 23/05/2017 at 16:17
Published on Care Opinion at 16:26

picture of Lisa Cooper

Thank you for taking the time to respond positively about your care experience with Fife Primary Care Emergency Services. I hope your health is improving following your diagnosis.

As a service, we are always keen for feedback to support service improvement to support a positive patient journey and I will ensure your comments are shared with the nurse who delivered your care.

If you wish to discuss anything in more detail please contact me directly on lcooper10@nhs.net

Kind regards,

Lisa Cooper

Lead Nurse,

Fife Primary Care Emergency Service.

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 24/05/2017 at 08:21
Published on Care Opinion at 11:06

picture of Shona Lawrence

Dear DKS


Thanks for sharing your positive feedback on Care Opinion. From what you have described, it sounds as though you experienced excellent timely care which is what all NHS Boards strive to achieve for patients. I do wish you well.

Your story is also a good example of how services work together. Should you wish to provide any specific feedback about your call to NHS 24, then I would be delighted to hear directly from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for taking the time to share your positive feedback.

Kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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