This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great person centred care

Posted By Ochiltree

"Great person centred care"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as a relative),

My dad has spent the last two weeks in ward 45 having sustained chemical burns to both feet. The care provided by the medical and nursing team was wonderful always professional and caring at a worrying time for both my dad and his family. Very much appreciated

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/05/2017 at 11:54
Published on Care Opinion at 12:39

Dear Ochiltree

Thank you for taking the time to post on Care Opinion. I am sorry to read that your dad has sustained chemical burns and I understand what a worrying time it will be for him, you and your family.

I am pleased to read about the care the staff in ward 45 have provided to your dad. I will ensure that your kind words are shared with them.

I hope your dad continues to recover well

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 25/05/2017 at 12:11
Published on Care Opinion at 12:15

Dear Ochiltree

Thank you very much for your kind words and praise for the care you received in the unit. It’s really touching that you took the time to write this and hope your dad is recovering well.

We will share your comments with all the staff within the unit.

Kind regards
Jackie Dunlop, Lead Nurse, Burns & Plastic Surgery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k