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"Cancelled hysterectomy with 2 days notice."

About: Royal Preston Hospital / Gynaecology

(as a service user),

Hello, I received a call to inform me that my hysterectomy which was scheduled has had to be cancelled due to staff training, with only 2 days notice. Now, surely this staff training has been booked in advance? Why had I not been informed earlier...for example at my Pre op last week! Two days notice? Are you actually joking with me! My husband and I are self employed and have had to take 3 weeks off work. We also have a summer family holiday that I am probably going to have to cancel (as even if I get a date for 2 weeks time) I am only going to be 6 weeks post op...and I doubt very much I will be fit for a long haul flight! The knock on effect of this is immense! Due to the medication I am currently taking, which my GP will not fund anymore, as I have had it for the allocated time. Also due to the fact, it has an impact on my bones, as I have another medical condition which my bones are already affected by. I was assured by my consultant that this operation would go ahead without any cancellations. Now I am not an unreasonable person. I understand that emergency cases etc do have to take priority. However, being told my operation is cancelled due to staff training with just 2 days notice is not acceptable. I have spoken with PALS and I will be making a formal complaint.

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Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital
Submitted on 24/05/2017 at 15:44
Published on nhs.uk at 15:31


Hello there, we are very sorry at the turn of events earlier this week.

We understand that the Consultant has been in touch with you and our PALS team also contacted you earlier today.

We do hope you are now feeling a lot more reassured, but if you have any queries or concerns please do just let PALS know and they will do their best to help.

PALS can be contacted on 01772 522972

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