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Aftercare

Story from nhs.uk

"Aftercare"

About: Spire Regency Hospital

I had a hysterectomy at spire regency found the care before first class however the after care was very poor the communication at shift change was not good and the doctor could not give me pain relief as I wasn't written up for any this resulted in me being left in much pain and distress I came home only to be rushed into Macclesfield hospital as I had a post op infection I did not pay for my surgery and feel that maybe the private patients would not have experienced this

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Responses

Response from Spire Regency Hospital 6 years ago
Spire Regency Hospital

Submitted on 01/06/2017 at 16:23
Published on nhs.uk at 15:32

I am so very sorry that this had been your experience. We strive to deliver a consistently high standard of service to our patients and apologise that we have not met your expectations on this occasion. Please be assured that we do not differentiate between our non-fee paying and fee paying patients in the standard of care provided.

We would welcome the opportunity to investigate the issues you raise, to ensure that we can learn from your experience. If you would be happy to speak to Matron in confidence, please call the hospital directly on 01625 501150.

Kind regards,

Spire Regency Hospital

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