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"Five stars for sorting me out yet again"

About: Douglas Street Community Health Clinic

(as a service user),

Just want to thank Gaynor from Douglas Street OOH, who has treated me a couple of times this year. What a treasure this lady is, and how re-assuring it is to have this service. A couple of months ago, I had a severe chest infection. Gaynor assessed me quickly and put me on a nebuliser. Only when I started to feel better and she re-assessed me, was I allowed to go home with steroids and antibiotics. She saved me from ending up in hospital!

Last night, I was unwell again. I saw Gaynor from OOH quickly, and she assessed me efficiently, and with a kind a friendly disposition. She is very caring and very capable. What an asset this nurse practitioner is to the NHS. Well done NHS. Five stars for sorting me out yet again.

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Responses

Response from Tom Bryce, Locality Manager for Rutherglen and Cambuslang, NHS Lanarkshire 6 years ago
Tom Bryce
Locality Manager for Rutherglen and Cambuslang,
NHS Lanarkshire
Submitted on 24/05/2017 at 13:17
Published on Care Opinion at 13:43


picture of Tom Bryce

Dear Pippabubbles

I am glad to hear that your experience of accessing and using the OOHs service has been a positive one. We strive to provide a high quality responsive service at all times and to receive feedback from service users is extremely helpful. I will of course share your feedback with the staff within the service

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