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Phone Call to Ward

Story from nhs.uk

"Phone Call to Ward"

About: Hull Royal Infirmary / Diabetic medicine

Having Called HRI on Saturday 20th May to check how my elderly mother was Getting on I was sat with a constant ringing out tone no one bothered to answer the Phone on the ward ( 70) . and Three occasions between 8.45 and 11.00 as I do not live in Hull it is my only form of contact, in the end I asked to speak to someone in charge and lo and behold I was put through and someone picked up after 3 hours trying why is no one answering the phone? I am sure you are all busy doing whatever but come on it leaves a very nasty taste and great concern when you cannot get to the hospital due to living 100s miles away from Hull

A little more attention needed HRI .

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 23/05/2017 at 11:48
Published on nhs.uk at 11:31

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience Ward 70 at Hull Royal Infirmary.

We will ensure your comments are shared with Ward Sister and the team on Ward 70.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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