"Not a great first impression"

When entering the ward for an appointment, staff initially ignored our presence and it was not clear where to go. Eventually someone pointed me to the play room for us to wait.

My son needed the toilet so again we went out to ask where the toilets were, and staff just pointed at the toilet door. I tried to explain we had an appointment in case they came to call us, but mid sentence they turned their back to me as if they weren't listening.

The toilets had no toilet paper or soap left, which isn't great for somewhere that's meant to be a clean children's ward.

Overall it just felt a bit unfriendly and I'm not much looking forward to taking my son back for his surgery, but perhaps it will be better next time.