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My experience of A&E

Posted By Lu -lu

"My experience of A&E"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

I cannot say, in any way other than terrifying! I honestly believed that I would die in there.

In my opinion, due to appallingly disgraceful lack of basic care and treatment, I came in with a bleed from a stoma, and ended up with septicaemia, candida, brain fungal infection and in a coma! My family were told I was not going to survive, when they eventually took me from the general ward to the icu ward, after my family had been begging them to take me there. 

I feel there was a catalogue of incompetence, and lack of duty and basic care, from being left lying in a bed full of faeces for hours with an abdominal wound covered in faeces! Because the nurse couldn't change me: too busy!

I could go on and on and on but to be honest I am getting to upset just writing this and haven't even scratched the surface of all that happened to me in there! My family who were over a 100 miles away from the hospital (as I was on holiday when I took ill) were at there wits end and where constantly complaining about the lack of care. I have now been left on TPN which is my only form of nutrition and am expected to be for some time yet. I will be making a formal complaint.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 6 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 05/07/2017 at 11:15
Published on Care Opinion at 16:24

Dear Lu-lu,

I am extremely saddened to read your recent post on Care Opinion regarding your recent stay at Pilgrim Hospital. To enable me to investigate this complaint further, could you please contact myself, Kelly Harwood Matron for Surgery on 01205 445923 to enable me to discuss these issues with you and will endeavour to respond or signpost you in the right direction to ensure that the concerns raised are fully investigated.

I am available to discuss this with you on Thursday 6th July or Friday the 7th July at your convenience.

I would like to assure you that all complaints are taken extremely seriously and will meet with yourself to discuss further if this is a preferable option for you. I will await contact from you to confirm the necessary arrangements.

Kindest Regards

Kelly Harwood

Matron Surgery, Pilgrim Hospital

Update posted by Lu -lu (the patient)

Thank you for your response, I do need to speak to you with regard to the sub standard level of care I received during my horrific admission to the pilgrim hospital. As I said in my post I only scratched the surface of the catalogue of negligence and lack of basic care. Alot of it the hospital confirmed was because they were severally short staffed!

My husband and family are still shocked by the level of care I received and are available to confirm this, as they saw it all first hand! As I am still poorly I will try to call you for your advise tomorrow afternoon say 3pm? I await your response.

Response from United Lincolnshire Hospitals NHS Trust 6 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 06/07/2017 at 14:08
Published on Care Opinion at 14:16

Dear Lu-Lu

Thank you for responding to my reply. I just want to confirm that I will be available at 3pm tomorrow for you to call me. I am also more than happy to speak to your husband if you feel unable to speak with me directly.

Kindest Regards

Kelly Harwood

Matron Surgery, Pilgrim Hospital

Update posted by Lu -lu (the patient)

Dear Kelly,

Thank you for your response, I snd my husband would like to speak to you. So I will call you at 3pm.I will then give you my direct number so you can call me back.

Thanks again.

Lu-Lu

Response from United Lincolnshire Hospitals NHS Trust 6 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 07/07/2017 at 09:13
Published on Care Opinion at 09:24

Hi Lu-lu

Due to unforeseen circumstances, I won't be in my office at 3pm today. Would you be able to call me before 12 today?

Regards

Kelly

Update posted by Lu -lu (the patient)

Sorry Kelly, I have been at the hospital all morning and have only just seen your reply. I am a bit disappointed that you cannot speak to me today, would Monday PM be ok with you?

I await your response,

Lu -Lu.

Response from United Lincolnshire Hospitals NHS Trust 6 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 10/07/2017 at 09:49
Published on Care Opinion at 11:14

Hi Lu-lu

I'm not sure if you will get this message this morning. Could you email me your contact number to patient.experience@ulh.nhs.uk and I can then give you a call.

Regards

Kelly

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