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Dermatology left feeling shocked

Story from nhs.uk

"Dermatology left feeling shocked"

About: Royal Lancaster Infirmary / Dermatology

I wás referred to dermatology by my GP as on two separate occasions I have broken out in a very severe rash which wasvery itchy and painful after a number of tomes going back to the GP being given medication that didn't help clear it up then referred me to the department when I attended the department the staff were very helpful when I got called in to see the doctor they asked me about my history which I explained and without even a skin test they comes up with a suggestion to try scabies cream which i was shocked at as I know for a fact it is not scabies ás my family haven't been affected I am very upset and embarrassed that this even thought of and i think it is a very inappropriate suggestion

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Responses

Response from Royal Lancaster Infirmary 6 years ago
Royal Lancaster Infirmary

Submitted on 05/06/2017 at 12:05
Published on nhs.uk at 12:31

Thank you for letting us know about your recent experience at the Royal Lancaster Infirmary. We are very sorry that you felt the level of care you received fell below the high standard we would expect, and would like to speak to you directly so we can understand more about what happened. To help us do this, we would appreciate it if you could contact our Patient Relations team on 01539 716621. Thanks again, and we hope to hear from you soon.

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