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"Cancelled operation for the 2nd time"

About: Aberdeen Royal Infirmary / Gynaecology Services

(as the patient),

I was booked as an inpatient for a hysteroscopy this afternoon and travelled through from inverness on the 7. 09am train to be admitted at 11am. Arrived on the ward when the nurse started to clerk me in only then to be told by a Registrar that my operation had been cancelled due to lack of theatre staff. This is the second time this has happened as my previous date was cancelled back in March and I am now breaching the 12 week guarantee time. This is totally unacceptable to be cancelled at this late stage and especially after travelling so far fasted. I was told that they were not aware of how many theatre staff were available until this morning but I know from experience of booking theatre in another health board area in the past that theatre lists and staffing levels are checked and confirmed at least 24 hours in advance, so do not insult my intelligence by trying to fob me off with a story line this. The Consultant had tried to transfer me into another theatre list but I was told this was not possible. Why was I left to travel so far before being cancelled and why have I been cancelled for second time? This has a knock on effect on future fertility treatment where I was advised by another Consultant last September that I would need this done before any further embryo transfers. This whole situation is not good enough and I want answers as to why I have waited so long and why I have now been cancelled twice and how this morning's disaster was allowed to happen. I am currently sitting on the ward waiting for the Consultant to come and speak to me and will not leave until I have another date which is confirmed that it won't be cancelled. It is not good enough! The emotional impact on coming into hospital is bad enough without having to deal with this. I am not stranded in Aberdeen as my relatives were not due to escort me back to inverness until tomorrow. More added stress of now trying to find a bus or train to get back home at added cost!

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Responses

Response from Margaret Meredith, Nurse Manager, Womens Services, NHS Grampian 6 years ago
Margaret Meredith
Nurse Manager, Womens Services,
NHS Grampian
Submitted on 19/05/2017 at 13:56
Published on Care Opinion at 16:15


I am so sorry to hear that you travelled from Inverness yesterday morning, fasted for your procedure later in the day to learn that your procedure had been cancelled for a second time leaving you to find your own way home. I appreciate how distressing this experience must have been for you and that inadequate notice was given. If you contact me by e-mail at margaret.meredith@nhs.net with your personal details I will look into the circumstances that caused your distress and get back to you personally.

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Update posted by Rodeogirl (the patient)

Good Afternoon Margaret

Thanks or taking the time to reply to me. I appreciate that. I have spoken to my Consultant this morning who has apologised for the mix up last week and has since rearranged my surgery for this coming Thursday unless Theatres cancel it again!. I have said that I will still submit the complaint using the pack which I was provided with before leaving the ward and I was also asked to copy my letter of complaint to Katie Kinnaird, Service Manager in Gynaecology and also to Kathy Young, Unit Operational Manager. do you wish me to send a copy to you also? If so, please could you provide your address and I will copy you in also.

Thanks

Response from Margaret Meredith, Nurse Manager, Womens Services, NHS Grampian 6 years ago
Margaret Meredith
Nurse Manager, Womens Services,
NHS Grampian
Submitted on 23/05/2017 at 07:57
Published on Care Opinion at 15:53


I am please that you have not had to wait long and been given a further date for surgery this week. I am working with Katie and Cathy to investigate how the cancelletion of your surgery came about to allow us to respond to your complaint when it is received through the feedback service and prevent this for happening to others if it can be avoided. Thank you for offering to send me a copy but I will receive it as part of the process.

Kind regards

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