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I can't thank these medics enough

Posted By Elisa

"I can't thank these medics enough"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

On a visit to my daughter in Bristol I had a hypo (low blood sugar episode) in a local supermarket. 

Store assistants and shoppers helped me and called the medics.

The medics who attended to me were Paul and Dianne from Bristol Central station.

I can't thank these medics enough. Not only did they go through a full range of tests, they also showed empathy for the emotional effects I was feeling, put my mobile phone on charge during the journey to Bath hospital - which ensured that I could maintain contact with my family - and made me a cup of tea on arrival to help calm me.

I do hope this message and my gratitude to Dianne and Paul are conveyed to them as I want them to be recognised for the excellent service they provide.

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital

Submitted on 19/05/2017 at 16:00
Published on nhs.uk at 16:32

We thank you for your patient experience comments.

We will email them to the ambulance service with a request for them to send it to Paul and Dianne.

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 24/05/2017 at 11:12
Published on Care Opinion at 12:37

Dear Elisa,


Thank you for taking the time to share your story. I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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