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"Exceptional Hospital, Incredible Staff=Outstanding"

About: Liverpool Heart and Chest Hospital NHS Trust HQ / Cardiology

My husband started to feel unwell at approx 8.45, on Wed 10th May 2017, by 8.50 the paramedics had arrived. He was blue lighted into Broad Green Hospital at 10.30. The paramedics were wonderful, explaining everything to me whilst I was in the front of the ambulance. A team of doctors were waiting for him, he was quickly attended to & assessed and by 12 noon he had a stent fitted and was admitted onto the critical coronary care unit. His heart & pulse returned to normal the following morning & he was then transferred to Birch Ward. His recovery was remarkable & he was discharged on Friday 12th May, only 2 days following his heart attack. Every member of staff we encountered, including doctors, nurses, pharmacists and cardiologists were simply amazing.They were professional, calm, efficient and most of all kind & caring. I cannot praise everyone highly enough. This hospital is an example to all other hospital trusts throughout the country and should be used for best practice, highlighting the best ever patient-centred experience. Thank you for saving my husband's heart and for preventing me & our family from having a broken one. You truly are real life angels.

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Responses

Response from Liverpool Heart and Chest NHS Foundation Trust 6 years ago
Liverpool Heart and Chest NHS Foundation Trust
Submitted on 25/05/2017 at 10:17
Published on Care Opinion at 11:10


Thank you so much for sharing your recent experience at Liverpool Heart and Chest Hospital, This must have been a very difficult and stressful time for your family, but we're so glad to hear that your husband was cared for and back at home within a couple of days. We wish him well as he continues his recovery following his heart attack.

Thank you for your comments about the care and professionalism of our staff. It's something we strive for every day - providing the very best compassionate care for patients and their families.

We wish you and your family well for a happy future.

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