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"ECD left piroted gland"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I was admitted for removal of a tumour and a cist from the left side of my face, when I arrived at the neurological science s building it was very confusing. The letter I received told me to report to main reception desk on the bottom floor which I realised didn't exist after wandering about for 20 minutes. Then I bumped into a porter who told me to go straight up to the ward, after that it was all pretty quick and I was the first into the operating room. All the nurses and doctors and everybody were amazing they keep you calm and very friendly. After the anaesthetic was pumped in it's lights out in seconds then they are wakening me back up, job done. I felt like a train wreck to be honest it took best part of three days to shake of the anaesthetic. I cannot in all honesty praise all the staff at neurological sciences building enough they are amazing. It's two weeks since the operation and I'm getting there still a tad sore but looking forward to getting back on it.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 19/05/2017 at 10:41
Published on Care Opinion at 15:46


Dear tink37

Thank you for taking the time to post on Care Opinion. I am delighted to read that your operation went well and that you are also recovering well. It is lovely to read that our staff were able to help you feel calm and you also felt they were friendly.

I will share your kind words with the service. The staff will be delighted to receive your feedback and also hear that you are recovering well.

Best wishes
Lisa

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